Refund Policy

1. Who handles your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

In plain terms: when you pay for a Pro, Premium, or Agency plan, Paddle is the company that actually charges your card and issues your receipt, not Digital Storks Ltd directly. Paddle also handles the refund process described below.

2. Refund window

You can request a refund within 14 daysof your purchase date. Requests inside this window are reviewed at Paddle's discretion, approval isn't automatic, but is the normal outcome for a straightforward request made in good faith.

If you're located somewhere with a legal right to a cooling-off period for digital purchases (for example, the UK, EU, or a handful of other countries with similar consumer protection laws), that legal right applies on top of, not instead of, the 14-day window above.

3. What's covered

You're entitled to a refund if:

• You were charged in error, such as a duplicate charge
• The plan you paid for isn't working as described and we're unable to fix it in a reasonable time
• A recurring technical fault stops you from using the AI schema generation feature you paid for
• You have a legal right to cancel under your country's consumer protection rules

4. What's not covered

• Change of mind after the 14-day window has passed
• Renewal charges for a subscription you didn't cancel in time, cancel before your renewal date to avoid this, see Section 5
• Simply not using the plan you paid for
• Requests showing signs of abuse, such as repeated buy-then-refund cycles

5. Cancelling your subscription

Cancelling isn't the same as requesting a refund. Cancelling stops future renewals but doesn't automatically refund the current billing period, you keep access until the period you already paid for ends. You can cancel any time from the Manage Subscription option in your account's Billing page.

6. How to request a refund

The fastest way to request a refund is directly through Paddle, either:

• Use the "View receipt" link in the order confirmation email Paddle sent you, or
• Go to paddle.net and select "Request refund"

If your issue is a technical problem with the product rather than a billing question, contact us first at info@aischemagen.com so we can try to fix it, most issues are resolved this way without needing a refund at all.

7. Contact

Questions about this policy, billing, or your subscription can go to info@aischemagen.com. For a refund already in progress, Paddle's order support team at paddle.net is the fastest path since they process the payment directly.